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Find important links and download documents easily
Find important links and download documents easily
IN THIS SECTION YOU CAN FIND OUT GENERAL INFORMATION OF YOUR CONTRACT, AS WELL AS LEARN MORE ABOUT SERVICES INCLUDED IN YOUR CONTRACT
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In case your car experiences technical problems on the road or gets involved in a traffic accident and needs to be towed, Ayvens will provide 24h Roadside Assistance
Depending on the situation our specialists will:
24h Roadside Assistance phone No: +372 630 8970
If you report your problem to Ayvens 24h Roadside Assistance service, towing services will be provided free of charge within EEA (European Economic Area).
Click on the link to fill online form and get real time data about roadside assistance arrival 24h Roadside Assistance +372 630 8970
Click here
Ayvens cars are insured for entire leasing period with CMTPL insurance (compulsory motor third party liability insurance) and CASCO insurance (voluntary motor own damage insurance).
CASCO insurance covers the peril of the traffic accident, natural calamity, vandalism or fire and theft or robbery. Please get acquainted with terms and conditions of CASCO insurance in leasing contract. Motor third party liability insurance is governed by the Motor Third Party Liability Insurance Act of the Republic of Estonia.
Damaged car shall be repaired by an authorized service provider of the specific make or by any other service providers approved by Ayvens.
If you notice your car is damaged or you are involved in an accident, please contact as soon as possible Ayvens Customer Service Phone No + 372 630 8960.
Please don’t initiate your car repair works without Ayvens prior consent.
If the car or it’s parts are stolen, please contact immediately police and then as soon as possible Ayvens Customer Service.
Never leave car documents in the car and keep the keys in a safe place!
Accident
What to do if you are involved in a traffic accident?
If you wish to apply for technical maintenance or repair:
We appreciate your efforts to take care of your car by regularly cleaning it and checking the level of oil and other technical liquids.
No smoking in the car would be appreciated.
Customer Card:
Car repair service providers
Click here
This service is optional. To find out if it is included in the contract, please contact your fleet manager or check here.
Passenger cars
Vans
To ensure the timely completion of your scheduled inspection, we kindly ask that you arrange an appointment in advance with our partner at a location convenient for you.
You shall follow up and ensure that the Vehicle meets all statutory requirements and periodic checks including the mandatory technical inspection are performed on time. Invoice for the mandatory technical check-up must be issued on ALD Automotive Eesti AS name and send by partner.
During your vehicle repairs a replacement vehicle is available at special price. If there is a need for replacement vehicle, please contact us:
Customer Service:
Replacement vehicle order has to be approved by your manager!
If this service is included in lease agreement, Ayvens will pick-up the car from your office and returns it back on the same address after the ordered works are done:
This service is provided within territory of Tallinn.
Ayvens cars are equipped with the tires according to the respective seasonal requirements. The tires to be used during the next season are stored at our partners providing tire storage and replacement services.
Ayvens Estonia tire partners with Online booking option:
Ayvens Estonia tire partners – booking via phone call:
The termination of the operational lease contract implies inevitably the return of the used vehicle to Ayvens.
Please get acquainted to the Vehicle Restitution Guide. There you will find a detailed description of the vehicle return process and clear guidelines on which you company car will be assessed upon return.
Please ensure the following:
With Fuel Credit Card issued by Ayvens you can purchase fuel, car related goods (e.g. washing liquid etc.) and pay for services available at petrol stations.
Invoices on the goods and services will be sent to your company together with the monthly invoice.
If your fuel card is LOST or STOLEN:
You are welcome to have your Ayvens car washed at any of the following Ayvens partners by presenting Ayvens Customer card. Please note that the cost of car washing services is not included in monthly rental fee. Before using the service, please check your company’s car wash payment policy.
Pärnu
Tallinn / Harjumaa
Tartu
Rakvere
Kohtla‑Järve
Viljandi
Üle Eesti
*To use Jazz Pesulad services, a Jazz Pesulad customer card is required. To request a card, please contact Ayvens Customer Service: service.ee@ayvens.com or +372 630 8960.
If you have an Ayvens fuel card (Circle K, Alexela, Olerex, Terminal), you can also access car wash services offered by those providers’ partner networks.
Do not hesitate to contact us if you need any assistance or have any questions.
Customer Service
Please inform Ayvens on any vehicle damages as soon as you notice them. We will advise you on the necessary actions to reduce or eliminate additional costs.
We wish you a successful and safe driving!
Sincerely Ayvens
Address: Sõpruse st. 145, Tallinn, 13425, Estonia
Reg No: 11094435
VAT No: EE100950652
Luminor Bank AS, EE151700017001153813
Phone: 📞 +372 630 8960
email: info.ee@ayvens.com
Get important files and resources
General terms and conditions of Insurance
Terms and conditions of comprehensive Insurance
Traffic accident declaration (ee_langurage)
ALD FLEX application
Short term rental application and pricelist
Replacement car application
Pre-delivery and other short term rental special terms
PoA application for driving abroad
