IN THIS SECTION YOU CAN FIND OUT GENERAL INFORMATION OF YOUR CONTRACT, AS WELL AS LEARN MORE ABOUT SERVICES INCLUDED IN YOUR CONTRACT

• General Contract information
• 24h roadside assistance
• Replacement cars
• Pickup and delivery service
• Insurance
• Technical maintenance and repairs
• Tyre change and storage
• Invoice administration

Ayvens cars are insured for entire leasing period with CMTPL insurance (compulsory motor third party liability insurance) and CASCO insurance (voluntary motor own damage insurance).

CASCO insurance covers the peril of the traffic accident, natural calamity, vandalism or fire and theft or robbery. Please get acquainted with terms and conditions of CASCO insurance in leasing contract. Motor third party liability insurance is governed by the Motor Third Party Liability Insurance Act of the Republic of Estonia.

Damaged car shall be repaired by an authorized service provider of the specific make or by any other service providers approved by Ayvens.

If you notice your car is damaged or you are involved in an accident, please contact as soon as possible Ayvens Customer Service Phone No + 372 630 8960.

Please don’t initiate your car repair works without Ayvens prior consent.

If the car or it’s parts are stolen, please contact immediately police and then as soon as possible Ayvens Customer Service.

Never leave car documents in the car and keep the keys in a safe place!

• Technical maintenance has to be carried out in accordance with the manufacturer’s recommendations (refer to the Service Book)
• All maintenance and repair works are carried out by service provider approved by Ayvens. All maintenance works have to be recorded in the vehicle Service Book

If you wish to apply for technical maintenance or repair:

• Please call Ayvens or appropriate service center to make an appointment
• Describe the maintenance or repair that needs to be performed. Should difficulties be encountered in identifying the problem, describe the circumstances and provide details
• Present Ayvens Customer Card to garage receptionist prior performing any work

We appreciate your efforts to take care of your car by regularly cleaning it and checking the level of oil and other technical liquids.

No smoking in the car would be appreciated.

Customer Card:

• With the Ayvens Customer Card our partners will recognize you as a customer of Ayvens, therefore please don’t forget to take it with you
• All invoices for maintenance performed or purchases made will be sent to Ayvens.

NB! 

• Please present your Customer Card to service provider prior performing any work
• Ayvens does not accept invoices issued by non-approved service providers

During your vehicle repairs a replacement vehicle is available at special price. If there is a need for replacement vehicle, please contact us:

Customer Service:
Phone + 372 630 8960
E-mail: info.ee@ayvens.com

Replacement vehicle order has to be approved by your manager!

Ayvens cars are equipped with the tires according to the respective seasonal requirements. The tires to be used during the next season are stored at our partners providing tire storage and replacement services.

Ayvens Estonia tire partners with Online booking option:

• Tirestar, Tallinn, Mäealuse 10, phone no. +372 681 3560
• Hinkus, Tartu, Sepa 22, phone no. +372 731 1151
• Savirehvid, Pärnu, Savi 16, phone no. +372 447 5166
• Oru Äri, Keila, Männiku tee 11, Kumna, Harjumaa, phone no. +372 609 9555
• Möller Auto Ülemiste, Tallinn, Tartu mnt. 165, Peetri, phone no. +372 6 808 120
• Stik AS, Paide, Pärnu tn. 57a, Paide, phone no. +372 53 405 910
• Sirtaki, Narva, Kerese 25, phone no. +372 357 7700
• Kuresaare Autoteenindus AS, Kuressaare, Kalevi põik 2, phone no. +372 452 1040
• Salome Automaailm, Võru, Räpina mnt. 18a, phone no. +372 733 7084
• Salome Automaailm, Valga, Pihlaka 2, phone no. +372 733 7584
• Uuemõisa Autokeskus, Haapsalu, Tallinna mnt. 78, phone no. +372 472 4013
• Rehvikeskus OÜ, Rapla, Soone, Uusküla, phone no. +372 489 4166,+372 522 5556
• Rehvid Pluss Tallinn, Tallinn, Kassi 6, phone no. +372 56 621 035
• Rehvid Pluss Peetri, Peetri (Assaku), Vana-Tartu mnt 74, phone no. +372 56 662 223

Ayvens Estonia tire partners – booking via phone call:

• Jamboree OÜ, Jõhvi, Kaasiku 22a, phone no. +372 56225724
• EHMOFIX OÜ , Rakvere, Narva tn 39, phone no.  +372 52 59 490
• Rehvix OÜ, Viljandi, Raudtee 3, Viljandi, phone no. +372 43 49 388

• With Fuel Credit Card issued by Ayvens you can purchase fuel,
  car related goods (e.g. washing liquid etc.) and pay for services
  available at petrol stations.
• Invoices on the goods and services will be sent to your
  company together with the monthly invoice.
• Please don’t forget to provide correct mileage of your car upon
  each fueling (mileage has to be entered in POS terminal before
  PIN code, if requested).
• In order to prevent your fuel credit card abuse, always keep
  the PIN code in a safe place.
•  In case you have forgotten or lost your PIN code, Ayvens will
  issue you a new fuel credit card or/and re-send the PIN code.

NB! If your fuel card is LOST or STOLEN:

• ALWAYS inform Ayvens the same day within working hours or
  the next working day by phone No +372 630 8960;
• if this case happened outside our working hours, please call
  IMMEDIATELY to Fuel Suppliers in order to block the fuel card:CIRCLE K (24/7) – phone No +372 675 7777
  NESTE (24/7) – short phone No 1424,
  from abroad phone No +372 630 4165
  ALEXELA (24/7) – phone No +372 6003 311
  OLEREX (24/7) – phone No +372 6100 100
  ELEPORT (24/7) – phone No +372 6003 311

Do not hesitate to contact us if you need any assistance or have any questions.

Customer Service
Phone No: +372 630 8960
E-mail: info.ee@ayvens.com